April. 25. 2022
Restaurant owners frustrated by Coupang Eats server malfunction
|A Coupang Eats delivery man delivers food on his bicycle in Seoul on January 29, 2021. Courtesy of Coupang Eats|
By Kim Jae Heun
Restaurant owners expressed frustration with Coupang Eats on Sunday as the online food delivery platform suffered nearly three hours of server malfunction during the busy lunch period. The malfunction was first reported around noon and lasted until 3 p.m., preventing restaurants from receiving online orders through one of Korea’s largest food delivery sites.
Customers continued to place orders, but did not connect with restaurant owners, they said. Many even waited an hour before realizing that the mobile app server had gone down and canceled their purchases. The Coupang Eats platform displayed a message saying “the page cannot be found due to an unknown error”.
The food delivery company later issued an apology, saying its mobile app malfunctioned.
“We apologize for causing any inconvenience to our customers. We will contact each person to notify the error in our online system,” a Coupang Eats official said.
In response, the restaurateurs demand compensation from Coupang.
“Sunday afternoon is one of the busiest times of the week. Coupang Eats has ruined our business, but he is trying to get out of it by just apologizing. He has to compensate us for our loss during these three hours”, dubbed the owner of a salad restaurant. said Kim.
A local union of independent workers also released a statement.
“We are seeking reasonable compensation from Coupang Eats (for its server malfunction on Sunday). We will analyze our projected sales and various fixed costs, including rent, electricity consumption and labor costs during the system error period, and will ask Coupang Eats to reimburse our loss.” the union said in a statement.
Meanwhile, restaurant owners have complained about Coupang Eats’ commission fee hikes, which have inevitably increased food delivery costs.
“Before asking for more money, they should do their job. If their server continues to malfunction in the future, we won’t see any reason to use Coupang Eats,” Kim said.